Privacy Policy

Whitbread's Window Cleaning (“we”, “us”, “our”) provides residential and commercial window cleaning and related exterior cleaning services across Fleet, Farnham, Farnborough, Camberley, Hook, Hartley Wintney and surrounding areas in Hampshire, Surrey and Berkshire. This Privacy Policy explains how we collect, use and look after personal information when you use our website, request a quote, join our cleaning rounds, make a payment, or otherwise deal with us. Information we collect Contact details — name, address, email address, telephone number Property details needed to quote and carry out work (property type, access notes, services requested) Payment and billing information processed via our payment partners (including GoCardless, SumUp and card payments through this website) Messages you send through our website forms, email or phone Technical data such as IP address and browser type (via cookies / analytics, if enabled) How we use your information To provide quotes and deliver cleaning services To schedule visits and send the day-before reminder text To process payments and keep accounting records To improve our website and customer experience To meet legal and insurance obligations Sharing your information We do not sell your personal data. All customer information is securely stored in a confidential database and will not be shared with any individual or company except as required by the Data Protection Act, or with trusted service providers who help us run the business (for example payment processors and email/SMS delivery), only as needed to provide the service. Keeping your information We keep personal data only for as long as needed for the purposes above, including legal and accounting retention periods, then delete or anonymise it securely. Your rights You can ask us for a copy of the personal data we hold about you, request corrections, or ask us to delete data where we no longer need it. Contact us using the details on this website to exercise your rights. Cookies Our website may use cookies to remember preferences and understand how the site is used. You can control cookies through your browser settings. Contact For privacy questions, contact Whitbread's Window Cleaning on 01252 449561, 07533 489 989, or info@whitbreadswindowcleaning.co.uk.